Returns & Refunds Policy | JerseyEdge
Returns & Refunds Policy
Last updated: Oct 2025
We want you to shop with confidence. Because many of our items are custom-made, this policy clarifies when returns, exchanges, and refunds apply.
Return Window & Eligibility
- Non-custom items (e.g., standard hoodies/jackets): return or exchange within 30 days of delivery if unworn, unwashed, and in original condition with tags/packaging.
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Custom & personalized products (names, numbers, team design): final sale and not returnable unless:
- Manufacturing defect/damage on arrival, or
- Customization error caused by JerseyEdge (wrong name/number/design).
Exchanges
Eligible items can be exchanged for a different size/color/product. Exchanges are processed after the original item is received and inspected.
How to Request a Return/Refund
- Email support@jerseyedge.com within 7 days of delivery for defects/incorrect customization (attach clear photos).
- Include your order number, reason, and photos (if applicable). Our team will review and issue an RMA/return instructions if approved.
- Once received and inspected, we’ll confirm eligibility and process your exchange or refund.
Who Pays Return Shipping?
- If the issue is our fault (defect or incorrect customization), we’ll cover return shipping or provide a replacement at no cost.
- For change-of-mind returns on eligible non-custom items, the customer is responsible for return shipping.
Refunds
- Approved refunds are issued to the original payment method.
- Please allow 5–10 business days after our approval for the refund to appear (bank/card processing times vary).
Non-Returnable Items
- Custom jerseys with correct personalization
- Final sale/clearance items
- Items worn, washed, altered, or damaged after delivery
Order Changes & Cancellations
- We begin processing quickly. To request a change or cancellation, contact us within 12 hours of placing the order. After production starts, cancellations may not be possible.
Contact
Email: support@jerseyedge.com
Hours: Mon–Sat, 9:00 AM – 6:00 PM CST
Address: 3300 W 11th St, Houston, Texas, United States